Privacy Policy
Last updated: Wed Dec 24, 2025
Valora (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website and use our AI-powered services.
1. Company Information
Business Name: Valora
Business Address: 2525 Barry Rose Rd., Texas, United States
Website: https://valoraai.org
Privacy Contact Email: [email protected]
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us using the information above.
2. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide
User inputs and conversations submitted through our AI services
Contact details such as name, email address, and phone number
Payment and billing information
b. Service & Usage Data
Information related to your interaction with our services necessary to operate, maintain, and improve them
We do not knowingly collect personal information from children under the age of 13.
3. How We Use Your Information
We use collected information for the following purposes:
Providing and delivering AI-powered services
Improving, maintaining, and optimizing our AI models and systems
Customer support and service communications
Marketing and promotional communications (with opt-out options)
Legal, regulatory, and compliance obligations
4. AI-Specific Data Use
User inputs and conversations may be used to improve AI performance and service quality.
Use of data for AI improvement is not mandatory, and users may opt out where applicable.
Valora does not engage in automated decision-making that produces legal or similarly significant effects on users.
5. Third-Party Services
We rely on trusted third-party providers to operate our services, including:
Go High Level (CRM and automation)
OpenAI (AI model services)
Grok (AI services)
Twilio (communications infrastructure)
These providers process data only as necessary to perform services on our behalf and are bound by their own privacy and security obligations.
6. Data Retention
We retain personal information for as long as your account remains active or until you request deletion, unless a longer retention period is required by law or regulatory obligations.
7. Your Rights & Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications
Opt out of certain data uses, including AI model improvement where applicable
Requests can be submitted by emailing [email protected].
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards, including encryption, to protect personal data from unauthorized access, disclosure, alteration, or misuse. While no system is completely secure, we continuously improve our security practices.
9. International Data Transfers
Valora does not intentionally store or process personal data outside the United States.
However, some third-party providers (such as AI service providers) may process data in other jurisdictions in accordance with their own compliance frameworks.
10. California Privacy Rights (CCPA/CPRA)
California residents have the right to:
Know what personal information is collected and how it is used
Request deletion of personal information
Opt out of certain data processing activities
Valora does not sell personal information.
11. European Users (GDPR)
If you are located in the European Union or United Kingdom, you have rights under the GDPR, including:
Access
Rectification
Erasure
Restriction or objection to processing
Data portability
Requests may be submitted to [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Information
For privacy-related questions, concerns, or requests:
Email: [email protected]
Address: 2525 Barry Rose Rd., Texas, United States